TERMS OF SERVICE

Home / Terms of service

Regulatory

I am a Notary Public authorised to practise in England and Wales and regulated through the Faculty Office of the Archbishop of Canterbury.  The rules that govern notarial activities in England and Wales can be found here:  www.facultyoffice.org.uk/notaries.

Fees

Upon receiving an instruction from you, I will confirm the amount of a fixed fee to be charged for the work done, or the basis on which the fee will be calculated and a proper estimate of the fee likely to be charged for the work done.  I do not charge VAT.  I will confirm the services that are covered by the fee and the likely cost of all disbursements to be charged together with an explanation of such disbursements.  My fee and any disbursements must be paid in full before any notarised documents are released to you and before any documents are sent for legalisation.

Examples of disbursements include: legalisation of documents by the UK Foreign, Commonwealth & Development Office (Apostille) and/or relevant embassy or consulate, postage, and translation.

In exceptional circumstances there may be a variation in the fee or fee estimate and/or disbursements quoted.  These include where additional documents need to be notarised, translated, or legalised.  I will always inform you of changes in the quote before undertaking any additional work.

Liability

I do not accept any liability for documents lost, damaged, or delayed by the Royal Mail, or other courier, whether in transit within the UK or abroad.

I do not accept any liability from third parties in relation to a notarial act that I have prepared or document that I have certified.

I do not accept any liability relating to the accuracy of any english language translation contained within a document that I notarise or certify.

Insurance

I hold professional indemnity insurance limited to the value of £1,000,000 per claim.  I do not accept liability exceeding that amount and the level of my fees are based on that liability limit.  By instructing me you are agreeing that you will not be entitled to damages, compensation, or an award that exceeds that amount.

Data processing

Your personal data will be processed in connection with notarial and associated services and related business activities.  For further information, please view my privacy notice on my website at http://www.marklambertnotary.co.uk/general-4.  If you provide services to my Notary Business you agree to comply with the data processing terms (“Terms”) which can be accessed on my website at http://www.marklambertnotary.co.uk/general-8.  Your attention is particularly drawn to clause 8 of the Terms.  To the extent of any conflict, the Terms shall prevail over any services agreement or other agreement between you and my Notary Business in relation to the services.

Cancellation rights for consumers

If you are a consumer client, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR 2013) may apply.  You have the right to cancel a contract for services that you entered into with me within 14 days.  However, if you instruct me to start work during the cancellation period you will not be reimbursed for any fees or disbursements that I have already incurred.

Complaints

My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury: 

The Faculty Office
1, The Sanctuary
Westminster
London  SW1P 3JT
Telephone 020 7222 5381            
Email Faculty.office@1thesanctuary.com   
Website www.facultyoffice.org.uk 

2. If you are dissatisfied about the service you have received please do not hesitate to contact me. 

3. If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute. 

4. In that case please write (but do not enclose any original documents) with full details of your complaint to :- 

The Secretary of The Notaries Society
P O Box 1023
Ipswich IP1 9XB
Email secretary@thenotariessociety.org.uk

If you have any difficulty in making a complaint in writing please do not hesitate to contact the Notaries Society/the Faculty Office for assistance. 

5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :  

Legal Ombudsman
P O Box 6167 
Slough   SL1 0EH
Tel : 0300 555 0333        
Email :  enquiries@legalombudsman.org.uk            
Website :  www.legalombudsman.org.uk 

6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.